Where are your products made?
Kanata Hand Knit items are hand made in Vancouver, British Columbia, Canada.
What type of wool do you use?
100% virgin wool.
Can I order a custom-made sweater?
Yes. Please email us at email@example.com for more information.
Are your items unisex?
How long will it take to process and ship my order?
Each item is hand crafted. Orders will be processed and shipped within 4-6 weeks.
What style of zipper do you use?
We use high quality and durable YKK zippers.
Do you repair sweaters?
Yes. We will assess a repair cost on a case by case basis, and the shipping charges will be the customers responsibility. Please email us at firstname.lastname@example.org for more information.
How do I wash my sweater?
Dry clean only.
How do I store my sweater?
Fold and lie flat to store.
What is your return/exchange policy?
Exchanges only on stock items. Custom made items are non-refundable. Please note due to the nature of the hand knit sweaters there may be +/- 0.5″ to 1.0″ difference in size.
What are the shipping costs?
- FREE within North America
- CAD$75.00 International. Customs and Duty fees may apply (outside of Canada) so please check with your local customs office.